Measures

• Outcome Measures: What is the outcome or result?  How is the overall system performing?
• Process Measures: Are the parts/steps in the system performing as planned?
• Balance Measures:  Are changes designed to improve one part of the system causing new problems in other parts of the system?

EXAMPLE: ​Weight loss

Outcome Measures

• Weight lost in Kilograms

Process Measures

• Calories in
• Calories out

Balance measures:

• Time taken to exercise, cost (gym membership, New wardrobe!) 

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